Terms of service
Last updated: 24th November 2025
1. Introduction
This website is operated by Shishapoint Delivery Ltd. By accessing or purchasing from this site, you agree to these Terms of Service.
2. Age Restriction (18+)
We sell products intended for adults.
You must be 18+ to place an order or receive delivery.
We reserve the right to:
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Request ID
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Cancel orders where age cannot be verified
3. Products & Availability
We sell shisha accessories, flavours, pipes, charcoals and related goods.
Stock levels may change at short notice, particularly for same-day orders.
We may offer substitutes if your exact item is unavailable.
4. Pricing & Payment
All prices are in GBP.
We reserve the right to modify prices at any time.
5. Delivery
Delivery times are estimates only. We are not liable for delays caused by:
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Couriers
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Uber drivers
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Traffic, weather or road conditions
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Customer not being available to receive the order
Kerbside handover is required for same-day deliveries.
6. No Returns Policy
Due to the nature of the goods sold, we operate a strict no-returns and no-refunds policy, except where the product is faulty, damaged on arrival, or incorrect.
Full details are available in our Returns Policy.
7. Customer Responsibilities
You agree to:
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Provide accurate address and contact information
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Be present to accept delivery
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Ensure safe usage of shisha accessories, burners, coals and pipes
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Return shisha hire equipment clean and damage free (if applicable)
We are not liable for:
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Damage caused by improper use
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Burns, fire hazards or misuse of charcoal or heating devices
8. Limitation of Liability
To the fullest extent permitted by UK law, Shishapoint Delivery is not responsible for:
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Losses caused by misuse of products
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Courier-related issues
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Delays outside our control
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Customer negligence
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Indirect or consequential damages
Our total liability shall not exceed the value of the order.
9. Changes to the Terms
We may update these Terms at any time.
Continued use of the website constitutes acceptance of updates.