Privacy policy

Privacy Policy — Shishapoint Delivery
Last updated: 24th November 2025

We take your privacy seriously and comply with the UK GDPR and Data Protection Act 2018.

1. Information We Collect

We may collect:

  • Name

  • Address

  • Email & phone number

  • Order details

  • Payment information (processed securely by Shopify or third-party gateways)

  • Age verification details (18+ compliance)

  • Device & browser information

  • Communication history (WhatsApp, email, customer service)

2. How We Use Your Information

We use data to:

  • Process and deliver orders

  • Verify age (18+)

  • Prevent fraud

  • Communicate about orders

  • Improve our services

  • Comply with legal obligations

3. Sharing Your Information

We share data only with:

  • Shopify (store platform)

  • Uber (for same-day delivery)

  • Payment providers

  • Couriers (Royal Mail, Inpost, Evri etc.)

  • Fraud prevention tools

  • Analytics partners (if enabled)

We never sell your data.

4. Data Retention

We keep order records for 6 years, as required by HMRC.
Marketing data is stored until you unsubscribe.

5. Your Rights

You can:

  • Access your data

  • Request deletion

  • Correct inaccuracies

  • Object to processing

  • Withdraw consent

Email: info@shishapointdelivery.co.uk

6. Age Verification

For age-restricted items, we may request ID.
Orders may be cancelled if age cannot be confirmed.